PRIVACY POLICY

Company Name: Monreal London Ltd
Geographic Address: Grand Union Studios, Studio 2.14, 332 Ladbroke Grove, London W10 5AD
Company Registration Number: 8080146
Place of Registration: UK
VAT Number: GB 136182815

Your privacy is important to us. We treat it, and any information that you give to us, with as much care as possible. Please read the following policy to understand what we do with your information. Our Site is a United Kingdom site and so our privacy policy complies with the Data Protection Act 1998 and European General Data Protection Regulation (GDPR). We are committed to protecting your privacy and honouring the integrity of your personal information. We do not sell or pass any information collected through this website to others except as disclosed in this Privacy Policy. If you have any requests concerning your personal information or any queries with regard to these practices, please contact us by e-mail at info@monreallondon.com

PERSONAL INFORMATION

We collect personal information from you when you engage in the following ways:
• You submit questions or material to us
• You register with or subscribe to monreallondon.com
• You purchase a product from us
• You e-mail us or post content on our social media pages
• You enter one of our competitions.

WHAT PERSONAL DATA IS COLLECTED AND WHY

The type of personal information we may collect and store includes, but is not limited to the following: title, your name, email address, delivery & billing address, phone number.

Your personal data enables us to provide the following: • A personalised service on the Site which makes sure information and content is relevant to you
• Enhance the user experience of this website;
• conducting market research surveys;
• To fulfil product orders
• To record your full purchase history;
• running features that incorporate submissions to the website;
• For marketing purposes such as running competitions, promotions or marketing events.

In the event you do not wish for us to use your personal data for marketing purposes, please either:
• Click on the ‘Unsubscribe’ link in the emails we have sent you (if any)
• Contact our customer services team via info@monreallondon.com

DATA PROTECTION AND PERSONAL INFORMATION

We recognise that Your Personal Data and the information that we capture during your use of the website is personal data for the purposes of the Data Protection Act 1998 and GDPR 2018 (the “Acts”) and we hereby acknowledge that we shall treat the Registration Information and all other information that you give us in accordance with the Act.

If your personal information changes, or if you no longer need our service, you have the right to correct, update, delete or deactivate it by emailing us at info@monreallondon.com or writing to us at Monreal London, Studio 2.14 Grand Union Studios, 332 Ladbroke Grove, London W10 5AD.
If you have a concern about any aspect of our privacy practices, including the way we’ve handled your personal information, you can report it to the UK Information Commissioner’s Office (ICO). You can find details about how to do this on the ICO website at https://ico.org.uk/concerns/ or by calling their helpline on 0303 123 1113.

We may store the personal information that you send to us in our databases. We will only keep your personal information for as long as is reasonably necessary taking into consideration our need to answer queries or resolve problems, provide improved and new services and comply with legal requirements under applicable law(s). This means that we may retain your personal information for a reasonable period after you stop using our services or stop using this website unless you instruct us otherwise.

We internally use personally identifiable information about our customers to improve our marketing and promotional efforts, to statistically analyse website usage, to improve our content and product offerings and to customise our website’s content and layout. We believe these uses allow us to improve our website and provide better service to our customers. We may use a customer’s email address and mailing address or phone number, to contact a customer regarding an order or administrative matters or notices. We may use information in the file we maintain about a customer to resolve disputes and troubleshoot problems.
If for some reason you believe that you have received any SPAM e-mail from us which you have not authorised us to send you, please inform us immediately by emailing us at info@monreallondon.com

Personal data collected via this website is controlled by Monreal London Limited Studio 2.14, Grand Union Studios, 332 Ladbroke Grove, London W10 5AD. In the event that you would like to view a copy of the information that we hold on you, you may do so at any time by requesting a copy to be sent you on the following email address: info@monreallondon.com

SHARING YOUR INFORMATION
We use third party platforms to manage and deliver customer relationship management (CRM); email marketing campaigns; online advertising, customer analytics, events; fulfillment of orders, delivery, returns, refunds, etc. In providing the services, your personal information will, where applicable, be used by the service provider on our behalf.
We will check any third party that we use to ensure that they can provide sufficient guarantees regarding the confidentiality and security of your personal information. We will have written contracts with them which provide assurances regarding the protections that they will give to your personal information and their compliance with our data security standards and international transfer restrictions.
SECURITY OF PERSONAL INFORMATION
To help ensure that your personal information is safe and secure, we use trusted and reputable third party hosting agents and payment providers. All credit card details that are given to us by you the customer are done so on a secure server using Sage Pay. The transfer of the purchase details from our site to Sage Pay are encapsulated using their encrypted and digitally-signed protocol. This uses a combination of standard methods to ensure that the information passed is secure and tamper-proof. Sage Pay is level 1 (the highest level) PCI DSS compliant and is regulated by qualified security assessor Trustwave. Please note, we do not store any financial information from you.

COOKIE POLICY
The Monreal London website (monreallondon.com) places cookies, which are small data files, on your computer or handheld device. This is standard practice for all websites.
Cookies are essential for helping us deliver a high quality website and online experience for our users, and some collect information about browsing behaviour.
By using and browsing the Monreal London website, you consent to cookies being used in accordance with our policy. If you do not consent, you must disable cookies, which may affect your experience on site or refrain from using the site.

CHANGES TO OUR PRIVACY POLICY
We reserve the right to modify this Privacy Policy at any time. Any material changes we may make to our Privacy Policy will be updated in our Privacy Policy section. Please review it occasionally to remain informed and updated.