SHIPPING & RETURNS
When your order is shipped, we will send you a confirmation email. We choose courier services based on the best service route; depending on the shipping country, we use DHL Express, UPS, UK Mail and Skynet. Please note that due to the high value of the goods, all shipments require a signature upon delivery of your order.
Please be aware that our service is not a named delivery service and anyone at the designated delivery address may sign for your delivery. We will not be liable for a lost or missing order that has been signed for in a building, for example an office address that has been provided for delivery.
To contact us regarding all shipping you can email us at email@example.com.
Please note that during busy sales periods particularly during the Winter Sale (December-January), dispatch times may be delayed by up to 5 working days from date of purchase. We appreciate your patience with this and if you have any specific questions about your order, please contact us at firstname.lastname@example.org
DELIVERY COSTS AND TIMES
Delivery times are estimates and start from the date of shipping. Please note that in some areas of the UK and Europe there is a limited range of delivery services available. We will endeavour to send your order out as quickly as possible but we cannot be responsible for delays as a result of remote delivery locations or adverse weather conditions.
(1-3 business days) – £5.00, FREE on orders above £75.00 (for a limited time only)
(3-7 business days) – £10.00, FREE on orders above £100.00 (for a limited time only)
Please note that deliveries to the U.S are shipped Duties Deliveries Paid (DDP) therefore you will not receive an additional bill from the courier. As we are exporting from the UK, US customers may be subject to local sales taxes which are not included at checkout and must be covered by the customer. Monreal London cannot be responsible for any additional sales taxes placed on your delivery.
Rest of World
£20.00, FREE on orders above £250.00
Please note that international deliveries are shipped Duties Deliveries Paid (DDP) therefore you will not receive an additional bill from the courier. As we are exporting from the UK, customers ordering from the above countries may be subject to local sales taxes which are not included at checkout and must be covered by the customer. Monreal London cannot be responsible for any additional sales taxes placed on your delivery.
£20.00, FREE on orders above £250.00
Shipped via Skynet
Please note that you will contacted by our customer service team within 24 hours of ordering to provide further information in order for us to process and expedite your shipment with Russian customs. Please allow up to 5 additional working days for the delivery of your order due to this process. If you have any questions regarding your order, you can contact our customer service team at email@example.com
RETURNS AND CANCELLATIONS
Should you wish to cancel or return any purchases, you may do so by contacting RETURNS@MONREALLONDON.COM
If you are based in the EU you also have the right to cancel your order under the Consumer Protection (Distance Selling) Regulations 2000 (“Regulations”), provided you give us written notice. Notice can be given any time after your order has been placed, up until 14 working days from the day after you received your order. Notice of contract cancellation under the Regulations must be given in writing to: Customer Services, Monreal London, Studio 2.14, Grand Union Studios, 332 Ladbroke Grove, London W10 5AD, or by email to firstname.lastname@example.org
Please note that this cancellation right does not apply to certain items including (without limit) goods made to your specification or which have been personalised.
For orders cancelled under the Regulations, we will issue you with a full refund including the shipping cost. All items must be returned unused and in their original condition, from the original delivery country.
Refunds will be issued within 30 days of us receiving your cancellation notice. If we do not receive the cancelled order back, we will arrange to have it collected from you at your cost.
Items should be returned within 14 days of their delivery date for UK and Europe and 21 days for International returns, unused and with all garment tags still attached. Our Monreal London branded boxes are considered to be apart of the product and must be returned with the goods. This is also to ensure that the product(s) arrive back to us in a suitable and undamaged state. Returns that are damaged or soiled may not be accepted and may be sent back to the customer and/or a refund refused.
UK & EU RETURNS
Monreal London covers the cost of returns for all UK and EU orders. To process a return for an order received, customers should follow the instructions on the returns form included with the original order. We offer returns via Royal Mail and via courier pick up. Please email our customer services team at RETURNS@MONREALLONDON.COM with any return queries.
For any orders delivered outside of the UK or European Union, it is the customers responsibility to return all unwanted goods, and to cover all shipping costs. Monreal London advises that all returns are sent by recorded post to ensure the safe arrival of all goods and that shipping documentation is retained in case of dispute. We recommend that you insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them at our warehouse. We cannot be responsible for any loss for any item(s) you have chosen to send to us yourself that become lost or missing.
Please email email@example.com if any of your purchases have been delivered without Monreal London tags.
Where provided, belts and any packaging such as instructions, authenticity cards, dust bags, and leather tags should be included with your return.
We cannot be responsible for general wear and tear and any transformations that occur due to the nature of the materials used.
Goods are faulty if they are received damaged. Items that are damaged as a result of normal wear and tear are not considered to be faulty.
We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as computer monitors vary, we cannot guarantee that your monitor’s display of any colour will be completely accurate. For more information regarding colours, you can contact our customer services team at firstname.lastname@example.org
Refunds will be credited to the purchaser’s original method of payment. Original shipping charges will not be refunded. If your return was purchased in a currency other than your local currency, refunds will be paid in the same currency as purchase. Due to fluctuations is currency rates the amounted refunded may be slightly higher or lower than the price originally paid.
On receipt of return, we shall process the refund as soon as possible. We estimate that refunds will be made by the provider of your payment method within 7-10 working days. You will receive an email confirmation when your refund has been processed.
Please retain your Shipping Note until you have received your refund.
In the event of an item being available for Pre-Order, you will receive an additional email from the customer services team to confirm your order details and to advise of the expected delivery dates.
Please note that any item that is preordered upon request can only be exchanged or offered a credit note if returned.